Terms & Conditions

OBSERVE: Key operational and legal terminology critical for clarity and enforceability.
EXPAND: Inclusion of definitions ensures users and the operator have mutual understanding, reduces interpretive disputes.
REFLECT: Aligns with AU gambling code requirements for accessible terms and mitigates ambiguity.

• Operator: The entity responsible for managing luckydreamsclub.com. For all intents and purposes, "Operator" refers to the legal owner and manager of luckydreamsclub.com, whose legal seat is Scharlooweg 39, Willemstad, Curaçao and is licensed by Antillephone N.V., license number 8048/JAZ2020-13 (valid through 2025).
• User/Player: Any natural person aged 18 years or older who has registered an account on luckydreamsclub.com and participates in its gaming activities.
• Bet: A monetary stake placed by the Player on any luckydreamsclub.com game as per published rules.
• Bonus: Any promotional benefit, cash or credit, subject to specific wagering and activation requirements offered by luckydreamsclub.com.
• Wager: The aggregate amount staked on eligible games using cash or bonus funds.
• KYC: "Know Your Customer" procedures including verification of identity, residence, and payment details as required by regulatory standards.
• License: The official authorization to operate online gambling, in this case issued by Antillephone N.V., license no. 8048/JAZ2020-13, valid for e-gaming activities through 2025.

Account Registration

OBSERVE: AU law prohibits gambling by persons under 18. Registration is subject to KYC and identification mandates.
EXPAND: Accurate data requirements and explicit user responsibilities contribute to AML and Responsible Gambling oversight; false statements constitute fraud under AU regulation.
REFLECT: Robust, legally defensible registration process and compliance with all regulatory prerequisites.

1. Eligibility:
   • Players must be 18 years or older to register and participate in any gaming activity.
   • Residents from jurisdictions prohibiting online gambling are strictly ineligible.
2. Registration Process:
   • Users must provide accurate personal information as required by luckydreamsclub.com, including full name, date of birth, email address, and residential address.
   • Email verification is mandatory for account activation. Additional KYC documents-such as government-issued ID, proof of residence, and payment method details-may be requested at registration or prior to financial transactions.
3. User Obligations:
   • Players are required to ensure the accuracy and timeliness of all submitted information.
   • Players are solely responsible for maintaining password security and safeguarding account access credentials. Sharing or transferring accounts is strictly prohibited.
   • Any suspected fraudulent activity, use of false information, or attempts to circumvent KYC procedures will result in immediate suspension pending investigation, and may be reported to appropriate AU authorities in accordance with local AML regulations.

Regional Compliance Note: Full adherence to AU digital identity, underage gaming, and AML requirements.

Betting & Gameplay Rules

OBSERVE: AU regulations require fair play, prevention of manipulative practices, and clear conduct standards.
EXPAND: Integration of minimum/maximum bet protocols, bet modification/cancellation policy, and live casino behavioral rules.
REFLECT: Enforces integrity of gaming environment and transparency for Players.

• Placing Bets: Bets may only be placed by registered Players with verified accounts. Minimum and maximum bet limits apply as specified per game. Only bets confirmed by the system are valid; unconfirmed wagers are void.
• Modification & Cancellation: Once placed and confirmed, bets cannot be modified or canceled. Exceptions apply only in instances of demonstrable technical error or game malfunction, subject to operator review.
• Live Casino & Chat Conduct: Players are prohibited from insulting, harassing, or abusing other users or staff; all communication must remain respectful and free of any discriminatory or fraudulent activity. Evidence of collusion, cheating, or misuse of luckydreamsclub.com game systems will result in immediate account suspension and possible forfeiture of funds.

Bonus Terms

OBSERVE: Bonuses are subject to strict AU guidelines for transparency, fairness, and marketing integrity.
EXPAND: Clearly delineate eligibility, activation requirements, prohibited actions, and bonus-specific restrictions to ensure legal defensibility and avoid consumer deception.
REFLECT: Comprehensive bonus framework integrates explicit terms and implicit obligations under AU law.

1. Activation & Eligibility:
   • Bonuses may only be claimed by Players who have completed full account registration and KYC verification.
   • Activation of any bonus offer is contingent on meeting all specified criteria, such as minimum deposit amount, game selection, and timeframe (all bonus-related activities valid through 2025 unless otherwise stated).
2. Wagering Requirements:
   • Players must meet stated minimum wagering requirements (e.g., 35x bonus amount) within the timeframe specified for each promotion, unless stated otherwise on luckydreamsclub.com promotions page.
   • Failure to meet wagering requirements results in forfeiture of unwithdrawn bonus funds or associated winnings after the promo's expiry date.
3. Prohibited Actions:
   • Players are prohibited from placing bets on restricted games with bonus funds, employing bonus abuse tactics, or using multiple simultaneous bonus offers unless explicitly permitted. All attempts to circumvent bonus rules may result in the voiding of bonuses and suspension of account privileges.
4. Combining Promotions:
   • Unless clearly communicated, only one bonus or promotion can be active per account at any given time. Stacking or combination of bonuses is not allowed unless otherwise authorized by luckydreamsclub.com.
5. Transparency and Fairness:
   • All bonus terms, including eligibility, contribution of different games to wagering, and maximum win limits, are published on the luckydreamsclub.com official promotions page. The Operator reserves the right to modify, pause, or cancel any promotion where fraud or abuse is suspected or as required by regulatory direction.

Regional Compliance Note: AU regulations enforced; all promotional material subject to pre-approval and compliance with local advertising and inducement laws.

Payments & Withdrawals

OBSERVE: Payment processing is governed by AU anti-money laundering frameworks and global financial standards; user interests protected via transparent limits and disclosures.
EXPAND: Information covers eligible methods, timing, fees, limits, protections for both deposits and withdrawals; refund policy incorporates AU legal safeguards.
REFLECT: Ensures Player funds are handled securely and with full regulatory compliance.

1. Deposit Methods:
   • luckydreamsclub.com accepts payment via credit/debit cards, major e-wallets, and supported cryptocurrencies. A full, current list is available upon account login.
   • Deposits may be subject to minimum and maximum transaction amounts. Fees, if any, will be clearly disclosed on the deposit page prior to transaction.
2. Withdrawals:
   • Withdrawals shall only be processed to the original payment method used for deposits, wherever technically feasible and compliant with AML requirements.
   • Players must successfully complete all KYC verification steps before any withdrawal is processed. Withdrawal requests are typically reviewed and processed within 24-72 hours; actual timeframes depend on the method used and may be affected by external banking schedules or regulatory reviews.
   • Withdrawal limits may apply per transaction, day, or month; these are detailed within the Player's dashboard and the website's dedicated withdrawal page.
3. Refunds and Bonus Funds:
   • Refunds are only available in the event of demonstrable technical fault or unauthorized transaction. Bonus funds are not refundable or convertible into cash unless explicitly stated in the bonus terms.
   • In the rare event of payment processing error, the Operator will endeavor to resolve the issue promptly and, if necessary, restore the affected funds or transactions to the Player's account.

Regional Compliance Note: All AML/CTF requirements for AU users enforced, including reporting of suspicious transactions and full traceability of funds.

Limitation of Liability

OBSERVE: Operator's duty to maintain fair play and accurate results, but technical and external factors can affect services.
EXPAND: Delineate what liability is assumed, what is expressly excluded, and set a legal cap on remedy; integrate standard disclaimers per AU practice.
REFLECT: Protects both luckydreamsclub.com and Players through clear risk allocation, reducing litigation risk.

• Operator's Obligations: The Operator commits to ensuring that all games offered on luckydreamsclub.com are fair, regularly tested, and operate in accordance with published rules and regulatory standards. Payout results are verified by certified RNG systems and published on the site as required.
• Exclusions of Liability: The Operator shall not be held liable for loss or damage arising from system or network interruptions, software bugs beyond its control, or malicious cyber activity. Players bear the risk for personal hardware/software malfunctions and unauthorized account access due to player negligence.
• Maximum Compensation: In any claim arising out of or relating to the use of luckydreamsclub.com, the maximum aggregate liability of the Operator for any single incident or series of related incidents shall not exceed the value of the Player's last active bet or transaction, or the amount of actual funds held at the time of the incident, whichever is less.

Regional Compliance Note: All disclaimers and exclusions comply with AU consumer protection and unfair contract term legislation.

Intellectual Property Rights

OBSERVE: Online gambling platforms are required to protect proprietary content and prevent unauthorized use.
EXPAND: Extend scope to all games, software, and website content. Outline User rights and limitations.
REFLECT: Ensures AU copyright law coverage; prevents unlawful reproduction.

• Copyright Notice: All content, designs, trademarks, and software on luckydreamsclub.com are the exclusive intellectual property of the Operator or its licensors. This includes but is not limited to graphics, sound, games, text, and source code.
• No Reproduction or Distribution: Users are strictly prohibited from copying, recording, distributing, displaying, modifying, reverse engineering, or commercially exploiting any part of luckydreamsclub.com without obtaining the explicit prior written consent of the Operator.
• Infringement Consequences: Breaches of these rights may result in account suspension, legal action, and notification to the appropriate AU enforcement authorities in accordance with international IP treaties.

Privacy & Data Protection

OBSERVE: Data protection and privacy are statutory obligations under AU law and international standards.
EXPAND: Remind users of dedicated privacy policy; process data only for defined purposes and with adequate safeguards.
REFLECT: Unified privacy approach aligns operator practices with AU Privacy Act and GDPR principles.

All personal information collected by luckydreamsclub.com is processed in accordance with the luckydreams Privacy Policy. The Operator employs technical and organizational measures to ensure data confidentiality and security. Users are responsible for reviewing the privacy policy periodically for updates or changes. Data may be shared with regulatory authorities as required by law.

Changes to Terms

OBSERVE: Regulatory guidance in AU requires proactive notification of material contract changes and opt-out options for Users.
EXPAND: Robust communication methods, timeframes, and conditional discontinuation rights.
REFLECT: Ensures transparent adaptation to evolving regulatory and operational circumstances.

• Notification: Users will be informed of any substantive changes to these Terms via email and/or prominent banner notification on luckydreamsclub.com at least 7 days prior to such changes taking effect, except where an immediate change is mandated by law or by order of relevant authorities.
• User Options: Should a User disagree with revised Terms, they retain the right to discontinue use of all services and request closure of their account prior to the new Terms' effective date.
• Ongoing Use: Continued use of luckydreamsclub.com services after changes take effect constitutes acceptance of the revised Terms.

Termination & Suspension

OBSERVE: AU responsible gambling and AML laws require transparent, justifiable grounds for account closure and user-friendly resolution mechanism.
EXPAND: Broad definition of grounds for suspension (fraud, self-exclusion, regulatory requests, technical reasons); clarify process for user notification and refund.
REFLECT: Ensures both Operator and Player rights are balanced, with regulatory and consumer protections.

1. Grounds for Suspension/Termination:
   • Suspected or established breaches of these Terms, such as fraudulent activity, multiple accounts, chargebacks, or AML/CTF violations.
   • Regulatory request by AU or international gaming authorities.
   • User-initiated account closure, including permanent self-exclusion as part of responsible gambling policy.
2. Procedure:
   • The Operator will provide notice to the User's registered email address within a reasonable period upon suspension or closure, except where legal obligations require immediate action without prior notice.
   • Where legally permissible, Users may request withdrawal of available real funds after deduction of any outstanding obligations or chargebacks. Bonus funds not yet fulfilled will be removed.
   • In severe cases (e.g., evidence of criminal conduct), all residual funds may be withheld and account details forwarded to legal authorities.

Regional Compliance Note: All terminations processed in accordance with AU consumer protection, responsible gambling frameworks, and financial crime legislation.

Governing Law & Jurisdiction

OBSERVE: Identify the legal and dispute resolution framework for the operator.
EXPAND: Harmonize Curaçao licensing with AU consumer law; articulate dispute mechanisms.
REFLECT: Ensures regulatory legitimacy and enforceable dispute procedures.

• Applicable Law: The activities and services provided by luckydreamsclub.com are governed by the laws of Curaçao, subject to compliance with all mandatory consumer protection and gaming laws of Australia as applicable to AU-based Players.
• Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these Terms shall be first addressed by contacting the Operator's support team. If no resolution is reached within 30 days, disputes may be referred by either party to binding arbitration in Curaçao in accordance with the Arbitration Rules of Curaçao, unless mandatory provisions of Australian law grant additional rights or forums to Users. Nothing restricts a Player's right to bring a claim before an Australian consumer tribunal where prohibited conduct is alleged under AU law.

Contact Information

OBSERVE: Complete disclosure of official contact channels per AU and Curaçao rules.
EXPAND: Integration of official domain and legal address ensures verifiability and enables user recourse.
REFLECT: Provides reliable mechanisms for support and compliance contact.

• Official Website: luckydreamsclub.com
• Operator Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Licensing: Antillephone N.V., e-gaming license 8048/JAZ2020-13 (valid through 2025)
• Mailing Address: As above; please request details for regulatory service of documents via the official website
• Customer & Legal Support: All inquiries-support, legal, and regulatory-should be submitted via the contact form on luckydreamsclub.com or addressed to the Operator at the legal address provided above.
• Document Author: Chloe Anderson, on behalf of the Operator