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OBSERVE: To facilitate transparent and legally compliant communication, this contact section provides comprehensive avenues for reaching the luckydreams support team through luckydreamsclub.com. All data reflect the operational framework and regulatory requirements applicable in Australia (AU) for remote gambling services, with integration of explicit corporate and licensure information.

EXPAND: In accordance with AU regulatory standards-specifically the Interactive Gambling Act 2001 (Cth)-and best industry practices, users must be provided with clear contact channels, timely support commitments, company identification, and explicit data usage/managing statements. Additionally, the page ensures accessibility for dispute escalation, references all relevant legal entities, and highlights protective clauses concerning user communications and data handling, factoring in gaps such as the absence of an Australian office or specific helpline.

REFLECT: The information below unifies user guidance, legal compliance, and transparent brand representation tailored for Australia, prioritizing user dignity, data protection, and recognition of cross-jurisdictional licensing obligations, valid and extended until 2025.

How to Reach Us: Contact Methods and Availability

  • Contact Form: Use the secure web form below to submit your enquiry to luckydreams. Please include your name, a valid email address or messenger ID, and a comprehensive description of your query. Our dedicated support team, operating exclusively under luckydreamsclub.com, will acknowledge and respond promptly.
  • Response Commitment: luckydreams strives to reply to all enquiries within one business day. Priority support is available 24/7 via live chat and telephone (where available), reflecting both customer care recommendations and AU remote gambling service standards.
  • Live Chat & Immediate Support: For issues requiring urgent resolution, our live chat is accessible directly on luckydreamsclub.com. This channel is continuously monitored, reaffirming our commitment to Responsible Gaming and user protection under AU law.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Identification

  • Legal Entity / Operator: All remote gambling services for AU clients operate under luckydreamsclub.com, provided by Dama N.V. (parent company). Subsidiary support operations are managed by Friolion Ltd., Cyprus (Company Registration Number: ΗΕ 419102).
  • Headquarters: Scharlooweg 39, Willemstad, Curaçao. This address constitutes the primary legal venue for regulatory correspondence. No local AU office is maintained; cross-border client service is provided in accordance with current AU remote gambling policies.
  • Gaming Licence: E-gaming activities are regulated by Antillephone N.V., Curaçao, under license 8048/JAZ2020-13 (prolongated through 2025). This licence authorizes luckydreamsclub.com to provide online gambling services to AU-based clients, subject to AU importation rules and local consumer protection obligations.
  • Website: Official contact and service interface: https://luckydreamsclub.com.
  • Contact Author: Chloe Anderson (Corporate Communications Officer, Dama N.V.)

AU Legal & Responsible Gaming Disclaimers

  1. Primary Requirement: All user communications with luckydreamsclub.com are governed by the Interactive Gambling Act 2001 (Cth) and associated regulations under the Australian Communications and Media Authority (ACMA). By submitting an enquiry, you acknowledge your agreement for luckydreamsclub.com to process your information solely for the purpose of resolving your query and ensuring regulatory compliance.
  2. Data Protection & Confidentiality: User-provided information is protected under the applicable privacy laws of Curaçao, the EU (where applicable), and relevant Australian data protection standards. Information submitted is handled in strict confidence, is not shared with third parties except as required by law, and is retained no longer than required to respond or discharge regulatory duties. No explicit AU-specific data retention is mandated, but best practice is adopted.
  3. Dispute Resolution & Escalation Procedure:
    • User Rights: If your issue is not resolved through the contact form or live chat, you are entitled to escalate your complaint in writing to Dama N.V., at the legal address provided. Responses will be given within 10 business days, and all reasonable efforts will be made to achieve a fair outcome.
    • Regulatory Contact: If the matter cannot be resolved, you may seek further assistance from the relevant Curaçao eGaming regulator (Antillephone N.V.) or engage with applicable Australian consumer protection bodies, as permitted by law.
  4. Responsible Gambling Commitment: luckydreams promotes responsible gambling in compliance with AU best practice. Users are encouraged to utilise all support features for gambling limits, self-exclusion, and information requests regarding their rights. 24/7 assistance is available in English.
  5. Prohibited Use & Age Limitation: Services are available only to individuals aged 18 years and over. All contact with luckydreamsclub.com is subject to identity verification procedures. Submissions from minors, or persons located in prohibited jurisdictions, will not be actioned.

Frequently Asked Questions (AU Context)

  • Q: What is the response time for enquiries?
    A: We reply within one business day, with 24/7 coverage for urgent requests via live chat on luckydreamsclub.com.
  • Q: Is my personal information safe and used only for customer service?
    A: Yes. Personal data is used solely to address your queries, meeting both Curaçao and applicable Australian standards.
  • Q: Can I seek external mediation if not satisfied?
    A: Yes. After addressing your concern with our team, you can refer unresolved issues to Antillephone N.V. (Curaçao) or Australian consumer bodies.

Regional Compliance Note: All contact protocols for AU users are aligned with ongoing ACMA guidance through 2025. Legal, privacy, and responsible gaming practices are subject to ongoing audit, and luckydreamsclub.com commits to adapting processes in response to any regulatory development relevant to Australian residents. For all correspondence, kindly use the official web form or live chat for prompt, traceable assistance. This page is valid under current regulatory landscape for 2025.